Frequently Asked Questions

Resume Designer is an online application used to design a professional resume.

You can contact us through the contact page and we will respond as soon as possible.

Contact us through the contact page and we will evaluate the effort required. It may surprise you what features are hard or easy, so please don't hold back! We want to provide the best experience possible to our users.

We store your information encrypted in our backend services so that you can access your data from any computer.

Security is a primary concern of ours. Your information is encrypted in transit (when transferred) and at rest (when stored). We use only 3rd party login services like Google, Microsoft, and so on to provide user/account security. See our Privacy Policy for more details.

Yes. You can cancel at any time, but there are no refunds. If you need the service only for a month or two, go with a monthly plan.

If you cancel, nothing happens until the next billing cycle. When the current billing cycle ends, access to the service is revoked.

All your data will be marked for removal from our systems. Some data we retain to keep a record of your cancelation. You can use the Download feature to save a copy of your document(s) on your computer if you find that you need to use the service again.

Print to PDF only at this time. We rely on the native features of your browser, but this may change in future releases.

Not at this time, but it's a top priority for us.

We use a custom JSON format that stores the resume information. Only these files can be imported at this time, but more import formats are planned.

When you import a document that you previously downloaded from the service, all information in the open document is overwritten.

The service itself is in English only at this time. Only your current language is supported for documents and you can expect some missing features if you are using a language that is not right-to-left.

Print to PDF refers to the native browser print feature and your operating systems native support for printing to PDF. In Chrome running on Windows, when you print a webpage you can choose an option called "Save as PDF". You can test availability of this feature by printing any webpage.

No. All features require you to purchase a plan. Our goal is to make the service as inexpensive as we can, but supporting all the features we have (and those we're planning to add) requires revenue to pay for things like services, servers, bandwidth, development, business expenses, and so on.

No. This is something we're working to provide to allow new customers to evaluate the software before committing to a plan.

All payments are made through a well known and established payment processing system. For additional security, Resume Designer does not store any payment information.

Yes! Upgrading your plan will provide access to the additional features immediately. You will be charged a pro-rated amount when changing your plan.

You can downgrade at any time, but as stated earlier there are no refunds. However, we keep your current plan active until the end of the current billing cycle. Upon the next billing cycle, you will be charged for the downgraded plan. This allows you to continue to use the features you've paid for until the end of the current billing cycle.

No. Under no circumstances should you share your account. This is both unsecure and against our Terms of Service.

If you are on the Basic or Pro plan, no, this is against our Terms of Service. If you are on the Recruiter plan, yes, this is intended purpose of this plan. Violation of our Terms of Service is grounds for immedately cancelation without refund.

It's important to understand that the pricing models may change over time, but put simply, smaller and more frequent transactions are more expensive for us to process.

On the Recruiter plan, you'll be able to "share" documents to an email address. This will allow the owner of the email address access and edit the shared document. For security reasons, a document can only be shared with one email address. The external user does not need a Resume Designer account, but will need to verify their email address. The external user will also be allowed to delete their information at any time.

Anyone, you don't have to be a recruiter. While tailored for recruiters, anyone can sign up for this plan and use the sharing feature to allow others to edit and print documents.

For now, no, but be prepared for a limit in the future. As the service gets used, we'll be tracking cost and may need to change our terms / plans / etc. to adjust. If limits are imposed, we'll give options to exceed those limits or tools to stay within the limits. The best way to prepare for this would be to delete shared documents after they are no longer used.

If you used a share link and want to delete your information permanently, you can do using the same share link, even if the link is expired. If the account that generated the link has already deleted the document, then there's nothing left to do.

No. For security reasons, every shared document is separate. If you had multiple shared documents, use any link generated for each of those documents to delete your information.

That's the goal. We don't want you to have to remember another account - instead just login using an account you already have! However, the current login options shown on the signin page are the only services we support at this time. We're working to get other signin options setup.

Yes. Go to the account management page and you'll find the option there to delete all your information. NOTE: When you perform this action, your information will be removed permanently and your access to the Service will be revoked. No refund is issued. Instead, you may want to disable auto-renewal instead to continue to use the service until your current billing cycle ends.